Shipping, Returns & Privacy Policy
Shipping
We aim to ship your items within 3 working days of receiving your order, and you will receive a tracking number once your package is on its way. Delivery times may vary based on your location and the shipping method chosen at checkout.
We offer shipping to most addresses worldwide; however, some products may be restricted from certain destinations due to customs laws or shipper policies. Please note that some shipping methods may not support delivery to PO Box addresses.
Returns Policy
If we made an error with your order or if you received a defective item, we’re committed to making it right! You can contact us via the Support link on our website or by emailing support@bynightstudios.com. We will cover the return shipping costs if the return is a result of our error (e.g., incorrect or defective items), and we’ll promptly send you the correct item.
If you need to return an item for any other reason, please contact us within 30 days of receiving the product. Provide your order number and details about the item and the reason for the return. We’ll respond quickly with instructions on how to return the item—no automated responses here, you’ll always hear back from a real person!
Privacy Policy
Your privacy is important to us. We only collect personal information necessary to process your order, such as your name, shipping address, billing address, email, and payment information. We use this information exclusively to fulfill your order, communicate updates, and provide customer support.
We do not share or sell your personal information to third parties, except as required to process payments and deliveries through our trusted partners. All payment transactions are securely processed, and we adhere to industry standards to protect your data.
By using our website, you agree to our collection and use of your information as described in this policy. If you have any questions or concerns about our privacy practices, please contact us via the Support link or by emailing support@bynightstudios.com.